Refund & Return Policy

Refund & Return Policy

We want you to be happy with what arrives. If something is not right, contact us and we will put it right.

When you can return an item

• The item is damaged or has a manufacturing fault.
• You received the wrong product, size or colour.
• The item is unused, unwashed and still has its original packaging and tags.

Time limit

Please tell us within 3 days of receiving your parcel. Requests after that cannot usually be accepted.

How to request a return

1. Call or WhatsApp 01836507911, or email asora1@gmail.com.
2. Give your invoice number and a photo of the item.
3. We confirm the return and arrange collection or exchange.

Refunds

Once the returned item reaches us and passes inspection, a refund is issued to your original payment method, or as an exchange if you prefer. Delivery charges are non-refundable unless the fault was ours.

Not covered

• Items damaged through wear, washing or alteration.
• Colour variation caused by your screen settings.
• Items returned without prior confirmation from us.

Questions? Call 01836507911.